Frequently asked questions

I can buy inner tubes from a long list of shops. Why should I buy them from Winner Tubes?

While you can buy your tubes from a host of stores both online and on the high street, none of these stores are giving you the chance to win big prizes each and every month. Winner Tubes prides itself on being a little different. Not only do we give each customer the chance of winning these prizes, we are also proud to support charities across the UK by donating a percentage of our profits to organisations that share our C.O.G philosophy.

I placed an order, how do I know when it will arrive?

Shortly after your order is placed you should receive an email confirmation. Your despatch will depend upon the delivery option you chose. We currently offer 2 delivery options.

  • Royal Mail 24 - a next working day delivery for orders received before 3pm which costs £4.50 in all cases.
  • Royal Mail 48 - which aims to deliver within 2-3 working days for orders received before 3pm. This option is £3.25 per consignment or free for orders over £20.00.
For the time being, residents outside England, Scotland and Wales are not eligible due to competition laws, sorry

How will I know if I’m a winner?

Winners are drawn within 31 days from the end of the draw period and notified within a further 7 days days. If you are a winner, Winner Tubes will notify you either by email, phone or in person. If you selected the option at the checkout, wherever possible, Winner Tubes will surprise you with your prize within 7 days.

I ordered some tubes from you and one of them is faulty, what do I do?

I you have any issues with items that are damaged, missing or incorrect, please fill out the returns form attached to your invoice and use the returns label to send the items back to us. We will assess each return individually and update you shortly afterwards.

If I return my items, will I still be entered into the draw?

Your name will be included in the current draw until the case regarding your return is closed. If you return a faulty item and agree for Winner Tubes to replace it, you name will be entered into the draw period based around your purchase date. If you return items that are unwanted, your name will be removed from the draw and a refund will be issued. All returns must be received by Winner Tubes within 14 days of purchase. See our full terms and conditions for more details.

I would like to be a part of Winner Tubes, how can I get involved?

We are always looking for passionate individuals to join the Winner Tubes team. From volunteers to full time staff, Winner Tubes are happy to consider all applicants. If you have an interest in what we do and feel you share the same ethos as us, please use the contact form HERE.

How do you select your winners? How can I know they are selected fairly?

We use an impartial professional company to carry out each monthly draw. They handle all entrants’ personal information very carefully and at no point are any personal details handed over to external marketing companies, agencies or sales organisations.

Why can’t I enter if I live outside Great Britain?

There are strict rules and regulations associated with giving prizes away and Northern Ireland has different rules to the rest of Great Britain. When these rules change we will look to add Northern Ireland to the countries eligible.

As far as non-GB Countries are concerned, watch this space for future developments.

How do you choose each month’s prizes?

Winner Tubes partner with brands that share our company ethos and the idea that buying the things you need shouldn’t be without its rewards. Those companies also share our passion for cycling and giving back to customers.

Why do you only stock Continental and Schwalbe tubes?

Schwalbe and Continental are the market leaders in inner tubes and have been for a number of years. Winner Tubes will always aim to sell products of the highest quality and these 2 brands are the best options with which to start, in our opinion.

I’m concerned about the environment and the impact large companies have on our planet. What steps do you take to keep your environmental impact as low as possible?

Winner Tubes will be looking at the best materials to use for shipping and will be developing a returns policy for customer’s tubes, which need to be disposed of after use. We will make sure the returned tubes are delivered to companies who recycle inner tubes and we will be posting links to these companies so you can monitor their processes.

Do you offer sponsorship for events and/or individuals?

Winner Tubes believes in giving back to all areas of cycling. If you are an individual looking for support to further your career in cycling, a cross continental race, or are member of a team organising an event and feel that you would be a good fit with our brand, please send us a message. As a small team ourselves, we can currently only offer support to those within the UK.

Contact us

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If you are interested in partnering with Winner Tubes either as a supplier, partner or career opportunities please contact us using the following form: